All cancellations must be intimated to our head office on phone followed by a written confirmation via email or fax. Telephonic cancellation will not be accepted as ‘cancellation request’. Cancellations for the independent/individual room services should be made with a notice of not less than 10 days (According to Situation). The cancellation in case of group booking should be made at least 30 days prior to the date of commencement of the stay. Please Note:
| Cancellation Policy | ||
| 0 to 10 days - 0 % refund | ||
| 10 days - 20 days - 30% refund | ||
| 20 days - 30 days - 50% refund | ||
| 30 days > above - 100% refund | ||
Amount will be refunded through Electronic Transfer or by the card (Debit/Credit).
Refund of amount will initiate after deducting the applicable cancellation Charges and service charge and both will be settled within 7 to 10 days of the day of cancellation request approved by ChithirapuramPalace.
